Posted by: tourismvc | May 10, 2007

Victoria County leading the way with Service First Trained Tourism Staff

In a short time,  Victoria County has become a leader with tourism staff training with Service First course – Making the Connection.  Baddeck is leading the way with over 60 plus staff completing this course and soon the number will increase in the County with courses in Cape North on May 16 and in Ingonish on May 23.

This 4 hour interactive program examines our relationships with customers and guests and encourages all participants to “make the connection” which will lead to enhanced bottom lines, better service experiences for the guest and an increased pride in service.  The key learning outcomes for the Service First Course are :  a) Development of enhanced communication and problem solving skills, b) Understand how teamwork and cooperation better serve the guest’s needs, c)  Enhanced product knowledge of local Tourism & service providers, and d) Understanding how to close the sale.

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